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 Leveraging Technology to Maximize Your Program
 
Wednesday, October 6, 2021 
10:15 am - 12:30 pm
 

In a post Covid world technology has become even more essential to the modern workplace. Online apps allow residents to file complaints electronically with pictures and automated geo-location. Office staff and field staff alike are receiving complaints, emails, management direction with lightning speed and seemingly all day long. The public demands improved services from government, and we owe it to them to deliver. This class will discuss technology implementation that can help reduce the strain and minimize unnecessary and repetitive workload. Learn to use data to drive your program and focus your people on the right things at the right time. Make use of routing optimization to save fuel and time.  Maximize the staff you have (as we all seem to suffer from not having enough staff). Go from a few cases a day to dozens. It CAN be done, but you must have the right tools in place. 
 Johnny Terfehr, CCEO, Community Safety Director
City of Eastvale
Johnny has worked for nearly 20 in Code Enforcement starting at City of Palm Desert and now with the City of Eastvale as a manager.  He has personal and professional experience with stress and its detrimental effects. Johnny earned a degree in Public Administration in 2017 and is now working on a Master’s Degree.  Johnny served on the CACEO Board of Directors for over 10 years and was the 2018 President. He continues to support code enforcement through various training including webinars, online certification modules, and at the annual seminars.