• Behavioral Health Overview – Provides learners an understanding of behavioral health concerns, signs and symptoms, and mental illness concerns.
• Communication & De-escalation – Responding to persons in a crisis, understanding their behavior and responses. Identifying ways to approach, communicate and assist a person experiencing a traumatic event or post trauma.
• Emotional Intelligence – Understanding where oneself is at emotionally when responding to the community and being self-aware of our internal agitations and emotions when communicating with the public.
• Self-Care Wellness – Explore the dimensions of wellness and development of one’s own self-care plan.

If you are taking this course to qualify for the Officer Safety Certificate, please be sure to retain your certificate of completion afterwards.  It will be required during the OSC submission process.

CEU Credits: 4

Registration Instructions: 

You must be signed-in to your membership account to register at the member rate.
Click the register button above to sign up.
You will receive a Zoom link once you register.
You MUST complete the Zoom registration BEFORE the date of the webinar. 
A reminder email will be sent with the Zoom link a day or two prior to the webinar date. 

Arcuri Group's Applied Verbal De-Escalation Specialist Certification

De-escalation employs verbal and nonverbal techniques to better manage a situation without having to potentially engage in a physical altercation. It can sometimes be described as the act (or art) of “talking someone down” during a disruptive or potentially violent encounter.

De-escalation done properly should consider the true threat being posed by the encounter, as well as the risk to those nearby. De-escalating a situation can take on many forms depending on the encounter; from dealing with a mental health episode to interacting with an upset parent, student, or co-worker to a situation where someone is threatening harm to others. Though physical intervention is sometimes unavoidable, successful de-escalation can help protect you and others in volatile situations.

Strong situational awareness can help the practitioner identify situations where de-escalation might be needed; the risks posed by the agitated individual; and the best path to de-escalation. Being situationally aware allows the practitioner to identify a potential problem and begin the de-escalation process sooner – in most cases, the sooner de-escalation tactics can be employed, the better the outcome.

Arcuri Group's Applied Verbal De-Escalation Specialist™ (AVDE-S) certification is backed by the Arcuri Group Examiners' Panel and is used in several industries such as healthcare, education and law enforcement for continuing education credit.

The AVDE program in conjunction with our best-in-class situational awareness training to give participants the information they need to be successful and have safer outcomes.

Fees:
$115 for CACEO Members
$135 for Non-Members

You must pay via credit card upon registering for this class. Pre-payment is required.

CEU Credits: Credits earned by attending full webinar AND passing Arcuri Group Test

Presented by Anthony Poponi

Wednesday, June 17th at 9am-12pm (PST)

One of the 5 factors identified in the happiest people is a connection to their purpose. Purpose can be as simple as a statement about “why we get out of bed” each day or as complex as why we work and what we hope to achieve at work. We’ll explore your values, gifts and how they can help us more clearly define our “why.”

Anthony Poponi is the CEO and Founder of Focus on the 40 and is an expert in postive psychology, the applied science of human happiness. Anthony specializes in showing his audiences a path to more joy, fulfillment and success in our workplaces through live and virtual programs. 

Fees

You must pay via credit card upon registering for this class. Pre-payment is required.

$54 Member early-bird 

$60 Members after 03.31.2026

$114 Non-member early-bird

$120 Non-members after 03.31.2026

Continuing Education Units 

3

Registration Instructions 

You must be signed-in to your membership account to register at the member rate.

Click the register button above to sign up.

You will receive a Zoom link once you register.

You MUST complete the Zoom registration BEFORE the date of the webinar. 

A reminder email will be sent with the Zoom link a day or two prior to the webinar date. 

Event Attendance Certificates 

Event attendance certificates are added to your online profile at www.CACEO.us within one week of the session. You can access your certificates by logging-in to your account. Once logged-in, hover over the Education tab on the website homepage, and click on My Education Record. From here you can click on the printer icon next to the course to download the certificate. If you are not a CACEO member, you will need to contact events@caceo.us to receive your certificate.

Presented by Anthony Arroyo

Course Description:

Today's work environment has changed as a result of a new generation of employees.  What does this mean for current and up and coming supervisors.  How do we adapt to supervise this new generation?  How has organizational demographics changed in the last 20 years?  Adapting to new ways of managing employees can assure success for yourself and your team.  This session will provide a historical changes to employees and provide ways to assure successful transition.  Don't expect the new generation to adapt to old school management.

Arcuri Group, LLC Presents: Situation Awareness Specialist (SAS) ®

Thursday - July 16th 

8:00 am - 12:00 pm

Instructed by Justin Gardiner

The Situation Awareness Specialist (SAS) Professional Certificate Program is designed to educate individuals through contextual and practical activities in dealing with the dynamics of random and potentially threatening events.  Outcomes Increase safety and reduce staff injuries in the workplace, enable staff members to develop a safety mindset which can better help anticipate and manage a conflict Enable staff members to develop a safety-based mindset to better help anticipate and manage conflict Improved staff response measures when dealing with crisis.

$130 Member

$260 Non-member

You must pay via credit card upon registering for this class. Pre-payment is required.

4 CEU Credits: Credits earned by attending full webinar AND passing Arcuri Group Test

Customer service is nice, but it’s also reactionary, shallow, and flat-out boring. Considering the bleak state of customer service in America, why not give your organization an unmatched competitive advantage by creating an unforgettable and transformative customer experience. 

This dynamic and highly participative course will show you:

·      The differences between customer service and customer Experience

·      Customer experience begins from the inside-out

·      Do the opposite of what everyone else is doing

·      How to play the right role in your organizational story

·      Reframe what it is you really do

·      Identify and eliminate friction points

·      Lessons from comedy & improv that can be applied to customer service

Presented by Jim Uhl

Jim is the Chief Engagement Officer of Breaking The Chain Consulting - an organizational development company that builds strong, healthy, and purpose-driven leaders and teams.

Jim started Breaking The Chain Consulting for one simple reason: He believes every person deserves to work in a place
where they feel strong, valued, and fulfilled. Blending over 27 years of public safety leadership experience with organizational
psychology, Jim helps people break the chains of employee disengagement.

Fees

You must pay via credit card upon registering for this class. Pre-payment is required.

$60 Member early-bird 

$65 Members after 07.05.2026

$120 Non-member early-bird

$125 Non-members after 07.05.2026

Continuing Education Units 

3

Registration Instructions 

You must be signed-in to your membership account to register at the member rate.

Click the register button above to sign up.

You will receive a Zoom link once you register.

You MUST complete the Zoom registration BEFORE the date of the webinar. 

A reminder email will be sent with the Zoom link a day or two prior to the webinar date. 

Event Attendance Certificates 

Event attendance certificates are added to your online profile at www.CACEO.us within one week of the session. You can access your certificates by logging-in to your account. Once logged-in, hover over the Education tab on the website homepage, and click on My Education Record. From here you can click on the printer icon next to the course to download the certificate. If you are not a CACEO member, you will need to contact events@caceo.us to receive your certificate.

Undercover Social Media Accounts for Investigations In this webinar, code enforcement personnel will be guided through the process of creating and utilizing undercover social media (UC) accounts for their investigations. Delve into the legal framework supporting the use of UC accounts, exploring relevant case law and regulations. Following this foundation, participants will receive hands-on training on building and managing UC accounts, including practical tips for sourcing names, email addresses, phone numbers, and images. Equip yourself with the knowledge and resources necessary to employ UC accounts effectively in your investigative endeavors.

In a fun & psychologically safe learning environment, you will be provided opportunities to practice what you learn in the classroom today, so you can nail your next presentation tomorrow. In this class you will learn…

·      What it is people really fear about public speaking

·       The golden key to public speaking

• Effective strategies on how to connect with your audience
• Effective strategies to put you and your audience at ease
• How to ask great questions while facilitating
• How to use PowerPoint so you engage instead of bore people

Presented by Jim Uhl

Jim is the Chief Engagement Officer of Breaking The Chain Consulting - an organizational development company that builds strong, healthy, and purpose-driven leaders and teams.

Jim started Breaking The Chain Consulting for one simple reason: He believes every person deserves to work in a place
where they feel strong, valued, and fulfilled. Blending over 27 years of public safety leadership experience with organizational
psychology, Jim helps people break the chains of employee disengagement.

Fees

You must pay via credit card upon registering for this class. Pre-payment is required.

$60 Member early-bird 

$65 Members after 08.02.2026

$120 Non-member early-bird

$125 Non-members after 08.02.2026

Continuing Education Units 

3

Registration Instructions 

You must be signed-in to your membership account to register at the member rate.

Click the register button above to sign up.

You will receive a Zoom link once you register.

You MUST complete the Zoom registration BEFORE the date of the webinar. 

A reminder email will be sent with the Zoom link a day or two prior to the webinar date. 

Event Attendance Certificates 

Event attendance certificates are added to your online profile at www.CACEO.us within one week of the session. You can access your certificates by logging-in to your account. Once logged-in, hover over the Education tab on the website homepage, and click on My Education Record. From here you can click on the printer icon next to the course to download the certificate. If you are not a CACEO member, you will need to contact events@caceo.us to receive your certificate.

Gallup research suggests the workplace is doing a lousy job of providing the worker’s mind with what it needs most – purpose. Only 40% of U.S. employees strongly agree their company’s mission or purpose causes them to feel their job is important (Musser, 2019). Furthermore, only 27% of employees believe in their company’s values (Dvorak & Patel, 2018). With all that’s on the line, these numbers just aren’t going to cut it.

Let us show you a highly effective process that will cause you to create a clarity of purpose and core values. We call this process The Counterattack. In the end, you won’t be left with a bunch of meaningless blather. You’ll be provided something that is short, easily memorized, idealistic, and true – purpose and values that will inspire and drive top performance.

Presented by Jim Uhl

Jim is the Chief Engagement Officer of Breaking The Chain Consulting - an organizational development company that builds strong, healthy, and purpose-driven leaders and teams.

Jim started Breaking The Chain Consulting for one simple reason: He believes every person deserves to work in a place
where they feel strong, valued, and fulfilled. Blending over 27 years of public safety leadership experience with organizational
psychology, Jim helps people break the chains of employee disengagement.

Fees

You must pay via credit card upon registering for this class. Pre-payment is required.

$60 Member early-bird 

$65 Members after 08.23.2026

$120 Non-member early-bird

$125 Non-members after 08.23.2026

Continuing Education Units 

3

Registration Instructions 

You must be signed-in to your membership account to register at the member rate.

Click the register button above to sign up.

You will receive a Zoom link once you register.

You MUST complete the Zoom registration BEFORE the date of the webinar. 

A reminder email will be sent with the Zoom link a day or two prior to the webinar date. 

Event Attendance Certificates 

Event attendance certificates are added to your online profile at www.CACEO.us within one week of the session. You can access your certificates by logging-in to your account. Once logged-in, hover over the Education tab on the website homepage, and click on My Education Record. From here you can click on the printer icon next to the course to download the certificate. If you are not a CACEO member, you will need to contact events@caceo.us to receive your certificate.

Presented by Anthony Arroyo

Course Description:

In every level of a government agency, Councils or Boards can often request of you to do things that may go against policies, past practices or just plain illegal.  How does one navigate through this while maintaining composure, tact and compliance.  This class will provide an overview of preparing you to work through these issues.

Beyond Enforcement: CPTED Strategies for Code Enforcement
This two-hour virtual webinar introduces Crime Prevention Through Environmental Design (CPTED) for Code Enforcement professionals. Drawing on real-world experience in law enforcement, the session explores core CPTED principles, their evolution, and practical strategies to enhance community safety through thoughtful environmental design. Participants will examine real-world applications relevant to code enforcement, gain insight into the integrated CPTED 360 approach, and engage in interactive discussion with peers. Attendees will leave with a deeper understanding of how CPTED can support safer, more resilient communities without relying solely on enforcement.

Presenter:
John Condon, founder of Trabuco Consulting, is a former police officer, detective, sergeant, and lieutenant with decades of experience in law enforcement, community safety, and crime prevention. He helps communities apply CPTED strategies to reduce risk and improve public safety through proactive, collaborative approaches.