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Maintaining Code Enforcement Civility in an Age of Rudeness & Entitlement - Orange, CA
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Maintaining Code Enforcement Civility in an Age of Rudeness & Entitlement - Orange, CA

When: Tuesday, August 27, 2019
8:30 AM
Where: Orange Public Library
407 E. Chapman Avenue
Community Room A&B
Orange, California  92866
United States
Contact: MaryAnne Bobrow
(916) 492-2223

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Course Description

This course is the antidote to boring and ineffective workplace harassment training, which focuses on law and consequence, but does nothing to transform human behavior so that people can thrive in a healthy work environment. Do you feel like an island surrounded by a sea of rudeness and entitlement? It is not easy to maintain civility in an age consumed with spreading dark messages of separation and discouragement. Humans can be evil, but they also possess an enormous capacity for goodness. Given what you do for a living, you simply cannot afford to give into the darkness of incivility. If you do; you simply won’t last! This course exposes the darker side of the human condition, but it also provides hope. This course begins the only place where real change can occur; within you. This course provides effective strategies on how to identify your triggers, manage your emotions, deal with challenging people, and deliver outstanding internal and external customer service; all the time. These strategies not only work, but will also transform your personal and professional relationships. 


Date & Time

August 27, 2019

8:30 am - 4:30 pm



$99.00 Member

$139.00 Non-Member



James Uhl





Pass Rate

Participation for the full length of the class


Maximum Number of Seats



Cancellation/Refund Policy

• Cancellations must be in writing and received by CACEO at least 8 days in advance to receive a refund

• No shows will be billed

• You may substitute a CACEO member if you find you cannot attend and are beyond the time to receive a refund, but you must notify CACEO in advance so that we can switch the registration from your profile to another CACEO member.