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Maintaining Civility in an Age of Rudeness & Entitlement - Ventura, CA
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Maintaining Civility in an Age of Rudeness & Entitlement - Ventura, CA

When: Thursday, November 15, 2018
8:30 AM
Where: Public Works Agency Saticoy Operations Yard
11251-A Riverbank Drive
Saticoy Conference Room
Ventura, California  93004
United States
Contact: MaryAnne Bobrow
(916) 492-2223

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Course Description

Do you feel like an island surrounded by a sea of rudeness and entitlement? It is not easy to maintain civility in an age consumed with spreading dark messages of separation and discouragement.  Humans can be evil, but they also possess an enormous capacity for goodness. Given what you do for a living, you simply cannot afford to give into the darkness of incivility. If you do; you simply won’t last! This course exposes the darker side of the human condition, but it also provides hope. This course begins the only place where real change can occur; within you.  This course provides effective strategies on how to identify your triggers, manage your emotions, deal with challenging people, and deliver outstanding customer service; all the time.  These strategies not only work, but will also transform your personal and professional relationships. This class is for anyone in the business of dealing with people; so it’s for everyone.

Date & Time

November 15, 2018

8:30 am to 4:30 pm



$99.00 Member

$139.00 Non-Member



James Uhl





Pass Rate

Participation for the full length of the class


Maximum Number of Seats



Cancellation/Refund Policy

• Cancellations must be in writing and received by CACEO at least 8 days in advance to receive a refund
• No shows will be billed
• You may substitute a CACEO member if you find you cannot attend and are beyond the time to receive a refund, but you must notify CACEO in advance so that we can    switch the registration from your profile to another CACEO member.